Industry-Leading Support
for Financial Institutions

Ensuring Operational Excellence with Tailored Support for Community Banks and Credit Unions 24/7/365

Support

Personalized Support Whenever Financial Institutions Need It

At IMS, we understand that support needs to be as reliable as the solutions we provide. That’s why we offer an unparalleled, round-the-clock support system, staffed by experts who are not just familiar with our technology but are deeply knowledgeable about each client’s unique set-up and needs. Our goal is to ensure that, no matter the hour or issue, our team is ready to assist you.

The IMS Commitment to Excellence

Our commitment to excellence is at the core of our support services. We believe in providing timely, effective solutions tailored to the specific requirements of each client. This personalized approach means clients know their support team by name, ensuring a level of service that goes beyond mere technical assistance to foster genuine partnerships..

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Reduced Downtime

Immediate access to support means issues are resolved fast, minimizing disruptions.

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Quick Resolution

Our expert familiarity with your systems leads to fast diagnosis and resolution.

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Client Satisfaction

Personalized support ensures a smoother, more reliable service experience.

Proactive System Monitoring and Maintenance

Proactive system monitoring and maintenance lie at the heart of our support strategy. By continuously monitoring client systems, we can identify potential issues before they escalate into problems, ensuring your operations run smoothly. Our regular maintenance routines are designed to keep your systems at peak performance, safeguarding your IT investments.

Benefit from Advanced Monitoring Tools and Techniques for Financial Institutions

We employ advanced monitoring tools and adhere to the latest best practices in system maintenance to offer superior service. Our proactive approach not only anticipates and mitigates risks but also optimizes system performance, ensuring your technology infrastructure supports your business goals efficiently.

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Prevention of Data Loss

Leverage cloud economics with low-cost storage and intelligent tiering.

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Improved System Performance

Regular maintenance and proactive monitoring ensure your systems operate at optimal efficiency.

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Extended Lifespan of IT Investments

Our approach to system care can extend the functional lifespan of your IT assets, ensuring a better return on investment.

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IMS Cloud Services

Over a Quarter Century of Expertise in Disaster Recovery, Data Backup Protection, and Advanced Data Security.