Industry-Leading Support
Industry-Leading Support for Financial Institutions
Ensuring Operational Excellence with Tailored Support for Community Banks and Credit Unions 24/7/365
Personalized Support Whenever Financial Institutions Need It
At IMS, we understand that support needs to be as reliable as the solutions we provide. That’s why we offer an unparalleled, round-the-clock support system, staffed by experts who are not just familiar with our technology but are deeply knowledgeable about each client’s unique set-up and needs. Our goal is to ensure that, no matter the hour or issue, our team is ready to assist you.
The IMS Commitment to Excellence
Our commitment to excellence is at the core of our support services. We believe in providing timely, effective solutions tailored to the specific requirements of each client. This personalized approach means clients know their support team by name, ensuring a level of service that goes beyond mere technical assistance to foster genuine partnerships..
Reduced Downtime
Immediate access to support means issues are resolved fast, minimizing disruptions.
Quick Resolution
Our expert familiarity with your systems leads to fast diagnosis and resolution.
Client Satisfaction
Personalized support ensures a smoother, more reliable service experience.
Proactive System Monitoring and Maintenance
Proactive system monitoring and maintenance lie at the heart of our support strategy. By continuously monitoring client systems, we can identify potential issues before they escalate into problems, ensuring your operations run smoothly. Our regular maintenance routines are designed to keep your systems at peak performance, safeguarding your IT investments.
Benefit from Advanced Monitoring Tools and Techniques for Financial Institutions
We employ advanced monitoring tools and adhere to the latest best practices in system maintenance to offer superior service. Our proactive approach not only anticipates and mitigates risks but also optimizes system performance, ensuring your technology infrastructure supports your business goals efficiently.
Prevent Data Loss
Leverage cloud economics with low-cost storage and intelligent tiering.
Improve System Performance
Regular maintenance and proactive monitoring ensure your systems operate at optimal efficiency.
Extend the Lifespan of IT Investments
Our approach to system care can extend the functional lifespan of your IT assets, ensuring a better return on investment.
Read Support Articles
Keep up with the latest financial IT services through our blog and news updates.
24/7 Peace of Mind: IMS’s Industry Leading Support for FIs
Every transaction, every customer interaction, and every strategic decision relies on a stable, secure, and efficient IT infrastructure. But what happens when those systems falter? A sudden outage, a software glitch, or a security breach can send shockwaves through your organization, disrupting services, eroding customer trust, and impacting your bottom line.
Cyber Recovery Simulations for FIs: Beyond Backups
Financial institutions need a proactive, comprehensive approach to ensure they can recover quickly and effectively in the face of an attack. That’s where IMS’s cyber recovery simulations come in, offering a level of protection that goes far beyond traditional backups.
Automated Policy Enforcement & Data Security in Community Banks and Credit Unions
Financial institutions, particularly credit unions and community banks, face a unique set of challenges when it comes to data security. With vast amounts of sensitive data that must be managed and protected, relying on outdated systems can put these institutions at...
Data Threat Analytics: Transforming Cybersecurity for FIs
Community banks and credit unions play a crucial role in the financial ecosystem, serving local communities with personalized banking services. However, their size often makes them vulnerable to cyber threats, as they may lack the extensive security infrastructure of...
Ready to Get Started?
Contact us to discuss how our specialized Data Backup Protection, Disaster Recovery, and Data Security solutions can fortify your data against threats.
Over a Quarter Century of Expertise in Disaster Recovery, Data Backup Protection, and Advanced Data Security.
Our Location
Corporate Headquarters
Austin, Texas
Data Centers
Hillsboro, Oregon
Denver, Colorado
Toll-Free: (888) 356-6043
Phone: (541) 752-5500
Fax: (541) 752-5505