Industry-Leading Support
for Financial Institutions
Ensuring Operational Excellence with Tailored Support for Community Banks and Credit Unions 24/7/365
Personalized Support Whenever Financial Institutions Need It
At IMS, we understand that support needs to be as reliable as the solutions we provide. That’s why we offer an unparalleled, round-the-clock support system, staffed by experts who are not just familiar with our technology but are deeply knowledgeable about each client’s unique set-up and needs. Our goal is to ensure that, no matter the hour or issue, our team is ready to assist you.
The IMS Commitment to Excellence
Our commitment to excellence is at the core of our support services. We believe in providing timely, effective solutions tailored to the specific requirements of each client. This personalized approach means clients know their support team by name, ensuring a level of service that goes beyond mere technical assistance to foster genuine partnerships..
Reduced Downtime
Immediate access to support means issues are resolved fast, minimizing disruptions.
Quick Resolution
Our expert familiarity with your systems leads to fast diagnosis and resolution.
Client Satisfaction
Personalized support ensures a smoother, more reliable service experience.
Proactive System Monitoring and Maintenance
Benefit from Advanced Monitoring Tools and Techniques for Financial Institutions
We employ advanced monitoring tools and adhere to the latest best practices in system maintenance to offer superior service. Our proactive approach not only anticipates and mitigates risks but also optimizes system performance, ensuring your technology infrastructure supports your business goals efficiently.
Prevention of Data Loss
Leverage cloud economics with low-cost storage and intelligent tiering.
Improved System Performance
Regular maintenance and proactive monitoring ensure your systems operate at optimal efficiency.
Extended Lifespan of IT Investments
Our approach to system care can extend the functional lifespan of your IT assets, ensuring a better return on investment.
Explore our Resources
Keep up with the latest financial IT services through our blog and news updates.
Protect Your Data Against Cyber Threats.
Leading the Community Banking and Credit Union Industry in Disaster Recovery, Data Backup Protection, and Cyber Resiliency for Over 25 Years.